Most Frequently Asked Questions

Answers to common questions.

 

About Milestones Financial

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Who are Milestones Financial’s typical clients?

Our clients fit into most or all of these financial scenarios:

  • Approaching or in retirement (i.e., age 50+);
  • Single or married;
  • Are or were a W-2 wage earner;
  • Have a few investment accounts, such as a brokerage or trust account, 401(k) or 403(b) account, traditional IRA and/or Roth IRA, Health Savings Account (HSA), etc.;
  • May or may not have Social Security;
  • May or may not have a pension;
  • May or may not have annuities;
  • May or may not have life insurance;
  • Likely own a home, and possibly a second, whether it is a vacation home or rental property; and,
  • Children are usually grown.

Our clients seek hourly financial advice and are comfortable self-implementing a well-thought-out action plan (or with our support through an Hourly Financial Advising Services engagement).

How does Milestones Financial make money?

We are a fee-only financial planning firm. The term “fee-only” (or “fee-for-service”) refers to how an advisor is compensated.

A fee-only advisor, in all circumstances, is paid solely by his or her client and does not earn commission or other compensation of any kind from product sales or referrals.

Additionally, a fee-only advisor must act in his or her client’s best interest as a fiduciary 100% of the time.

What does it mean to be a fiduciary?

The fiduciary duties of a registered investment adviser (RIA) include providing suitable advice for clients, full disclosure of all material facts and potential conflicts of interest, utmost and exclusive loyalty and good faith to clients, and the exercise of reasonable care to avoid misleading clients.

Milestones Financial conducts itself under a fiduciary duty to every client.

What is “advice-only” financial planning?

It is for people who would like to work with an objective financial advisor without paying for investment management services or the pressure of purchasing insurance products. It can be ideal for anyone wanting a greater understanding of their finances while retaining full control over their money.

“Advice-only” is a very small subset of fee-only financial planning that serves clients without the expectation, obligation, or even the option to manage their investments, so there is no need to hide information out of fear of being asked to manage your money.

In addition to being fee-only, Milestones Financial is an “advice-only” financial planning firm, where we specialize in providing tax-smart retirement planning and investment recommendation services for an hourly fee.

Flat Fee Financial Planning Services

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What information is needed to receive a quote for the Flat Fee Financial Planning Services engagement?

Unlike asset-focused financial advisory firms that price their services based on the amount of money you have, our pricing is based on the complexity of your financial life.

People seemingly in the same life stage and financial situation can vary greatly in their complicatedness. More complexity typically means more time, and the amount of time needed for the requested services in a Flat Fee Financial Planning Services engagement determines the price.

To help us determine the complexity of your financial life, we need to gather sufficient information to provide you a quote for the Flat Fee Financial Planning Services engagement. Oftentimes, we can accomplish this by reviewing prior year tax returns and having you complete our client assessment, which provides us with a bird’s-eye view of your current financial situation. This information will be requested, and effortlessly shared, through secure data gathering software.

Does Milestones Financial help clients implement your recommendations?

Once our recommendations have been finalized in a Flat Fee Financial Planning Services engagement, you will have everything needed to act on our recommendations, which is entirely at your discretion.

Implementation support is not provided in the Flat Fee Financial Planning Services engagement, but, if desired, it can be made available through the Hourly Financial Advising Services engagement.

Retirement Income Plan Review

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Does the Retirement Income Plan Review provide a complete financial plan?

The Retirement Income Plan Review consists of a general review and recommendations of how much you can spend, when and how to adjust spending for evolving economic and market conditions, and how to improve distribution plans for tax efficiency. The services provided do not constitute a comprehensive financial plan and should not be relied upon as such.

What happens if I have follow-up questions after completing a Retirement Income Plan Review?

The purpose of the Retirement Income Plan Review is to provide you with a general review and recommendations in retirement distribution planning. No specific investment recommendations are made in the Retirement Income Plan Review.

The Hourly Financial Advising Services engagement is for clients who want additional, in-depth work performed, such as specific investment recommendations for transactions in accounts to minimize tax implications and more. These services are performed only upon request, and once the services requested by the client are completed, the Hourly Financial Advising Services engagement ends.

Hourly Financial Advising Services

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Why is a flat fee quote not provided for the Hourly Financial Advising Services engagement?

Onboarding a new client is, in many cases, a standardized process, and variations in effort (i.e., time) can be predicted with reasonable certainty based on previous experiences. This is why we are comfortable providing a flat fee quote for the Flat Fee Financial Planning Services engagement and the Retirement Income Plan Review.

It is harder, if not impossible, to accurately predict the amount of time needed to help clients navigate the evolving twists and turns of life. The Hourly Financial Advising Services engagement can perfectly adapt to this variability so that you only pay for the time you need, when you need it.

As a new client of Milestones Financial, can I go straight to the Hourly Financial Advising Services engagement?

New clients come to us for either the Flat Fee Financial Planning Services engagement or the Retirement Income Plan Review.

All returning clients of Milestones Financial enter into the Hourly Financial Advising Services engagement for the follow-up services they want to receive.

Investments and Financial Planning

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How do you help clients with their investments if Milestones Financial does not manage their investments?

We believe the most challenging thing about investing is understanding what to invest in and how much; not pushing the buttons to make the trades.

We can do the time-consuming, “heavy-lifting” work of reviewing your portfolio and other data, and provide straightforward, account-by-account investment recommendations and advice consistent with your stated financial objectives and profile for risk. When this level of detail is provided for clients, investment implementation can become beautifully simple for them to do themselves.

Because of this relationship, our clients are comfortable managing their own investments, but should you want or need support implementing our recommendations, our assistance is available in the Hourly Financial Advising Services engagement.

I only want help with investments. Does Milestones Financial offer that type of service?

We like to use investment planning to address investing concerns; tax planning to address taxation concerns; insurance planning to address risk and liability concerns; and, etc. We do not believe investments are the answer to all of your financial concerns.

When properly viewed, investments and financial planning, in particular tax planning, are inseparable.

Ultimately, we want the outcome of our planning process for clients to be greater clarity and confidence towards achieving their goals and objectives. It is not to help clients achieve an arbitrary rate of return (with no other purpose than that) on their money.

If you are not a returning client of Milestones Financial and are only looking for help with investments, we may not be the right financial advisory firm for you.

Can you tell me what I should be investing in right now?

We believe one of the best financial decisions you can make is hiring an objective CERTIFIED FINANCIAL PLANNER® professional.

Overall, we believe by helping you make wiser financial decisions, we can have a greater impact on your financial well-being than we ever could by trying to recommend specific stocks or guessing the direction of the markets.

Working with Milestones Financial

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Who will I work with at Milestones Financial?

You will work directly with Josh Gallogly, CFP®, EA, Managing Member and Founder of Milestones Financial.

We run a small, focused financial planning firm, and we intend to stay that way. You can expect to hear from Josh, and to work directly with him, for as long as you are a client.

Is it possible to meet in-person if I would rather not meet virtually?

By thoughtfully managing our overhead, and eliminating an expensive office space, it allows us to price our services competitively. This has led us to the decision of providing our full suite of services virtually to clients.

There are many benefits of collaborating virtually with a CERTIFIED FIANNCIAL PLANNER® professional, which include:

  • Meeting from the comfort of your home or office.
  • Partners can participate from different locations.
  • Avoiding lost time and frustration by not sitting in traffic and then having to find parking.

With web meeting technology, conference calls, emails, and secure file transfer, we are able to work with you from any location that has an internet connection.

We seek out clients who are the best fit for our firm, regardless of where they are located.

How do clients pay their invoice?

We use an independent, third-party payment system in which clients can securely input their payment information.

Would you like to pay out of your investments?

  • Securely input your checking/debiting (ACH) enabled brokerage account information and pay an invoice.

Would you like to pay out of your income?

  • Securely input your bank checking (ACH) account or credit/debit card information and pay an invoice.

We do not have access to your payment information at any time. You will be provided with a secure portal in order to make a payment.

Why does Milestones Financial accept credit card payments?

New clients are surprised when they find out that we also accept credit card payments. We do so for two reasons:

  • We believe that the value we bring to our clients is tremendous and that the sooner they can hire us, the better off they will be.
  • We have found that clients both expect and enjoy the convenience and the opportunity to earn miles, points, cash back, or other card rewards.

Accepting credit card payments is just a normal course of conducting business today.

Why should I consider hiring Milestones Financial?

Great question! But first, let us explain why you should not hire us.

If you are looking for a CERTIFIED FINANCIAL PLANNER® professional who will try to help you “beat the market,” you are in the wrong place. Why? Because we only focus on what you can control. Predicting if the stock market will go up or down, or guessing what interest rates will do next, are not things anyone can control.

But if you are interested in things like getting recommendations for creating a reliable income stream in retirement, lowering your tax bill, and investing smarter (while retaining full control over your money), you are in the right place.

Create the secure retirement you deserve